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Live Help: 833-392-0114
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Master Distributor for Heating, HVAC/R, and Water Heating Needs
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General Information

At Stockpile Express, we are committed to ensuring that you receive your items as quickly and securely as possible. The methods available for delivery will depend upon the size, weight, and suitability of the products to be shipped. After placing an order with us, you will receive an email confirmation and then a second email after your products have shipped with tracking information.

At this time, you can only place orders online to a physical address within the continental United States. For help with Post Office Box, APO/FPO and orders in Alaska, Hawaii, or other U.S. Territories, please contact us through the Live Chat feature on our website, at 833-392-0114 or customerservice@stockpileexpress.com. We are available Monday through Friday, 8am-5pm EST.

Parcel Delivery

Parcel delivery will generally be used for smaller and lighter items. You will be able to choose between overnight, two-day, or ground delivery. If you are not present for a parcel delivery, it may be left at your business at the discretion of the delivery driver.

Truck Freight (LTL) Delivery

Truck Freight, or Less Than Truckload freight delivery, is used for large, heavy, or fragile items that need extra care in handling. These deliveries will be scheduled with you as you must be present to accept delivery. You will be contacted prior to delivery and will need to provide a 2 to 4 hour delivery window. Products will be unloaded from the truck and brought to your curb. You will be required to bring the product inside your home, so plan ahead and have assistance ready to help if necessary.

Free Freight Allowed

Free shipping on net orders of $2,500 or more. Order must ship complete to one location in the continental U.S. Offer only valid for wholesale customers and free freight must be selected at time of purchase. Stockpile Express will determine the carrier. Please allow for standard transit time if Common Carrier is selected as shipment method. Contact customer service at 833-392-0114 or customerservice@stockpileexpress.com for more details. Some exclusions may apply.

Damaged Delivery

If your shipment arrives with visible damage, you may decide to refuse shipment. If possible, please inspect your delivery before it is unloaded from the truck. If the shipment arrives with visible damage but you still accept delivery, be sure to note clearly which item or items are damaged on the paperwork the driver will ask you to sign along with a brief note regarding the nature of the damage. Damaged shipments must be reported to us at 833.392.0114, within 72 hours of receipt.

Rates

We strive to provide you with the lowest shipping rates possible. Fees are calculated based on several variables including the specific product and service level selected. Shipping rates will be clearly displayed during checkout prior to committing your order.

Estimated Shipping Times

At Stockpile Express, we guarantee that all in-stock orders received by 4pm EST Monday-Friday will ship the same day. During the checkout process you will be able to select one of the following shipping methods.

To estimate delivery, see below:

Shipping Method Estimated Number of Business Days for Delivery
Next Day 1 business day
2nd Day Air 2 business days
Standard Ground up to 5 business days
Common Carrier up to 10 business days

Order Tracking

Once your order ships, you’ll receive an email with order tracking information. You can also view the status of your order by logging into your account on StockpileExpress.com. We’re also happy to assist you with any questions you may have about your order, contact us through the Live Chat feature on our website, at 833-392-0114 or customerservice@stockpileexpress.com. We are available Monday through Friday, 8am-5pm EST.

Questions

Call us at: 833-392-0114
Email us: customerservice@stockpileexpress.com

Hours

Mon-Fri 8am-5pm EST Closed Saturday, Sunday and the following holidays: New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.