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Where Wholesalers Go For Heating Parts
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Return Policy

Your satisfaction is very important to us. If for any reason the product received does not meet your needs, we offer a satisfaction guaranteed 30-day return policy on purchases. Please keep the following details in mind:

  • Once an order has shipped, it cannot be cancelled and our standard return policy will apply.
  • Returned items must be in new, resalable condition, include all original components, and be in the original packaging.
  • Customers are responsible for all return shipping charges unless shipped in error by Stockpile Express.
  • Shipping costs are non-refundable unless items are delivered damaged or shipped in error by Stockpile Express.
  • Defective, damaged, or unacceptable product conditions must be reported to Stockpile Express within 72 hours by phone or email.

The following items may not be returned or have additional restrictions:

  • Any custom or special ordered products.
  • Any items noted as non-returnable on the product detail page.
  • Any items noted as special order on the product detail page. If you are dissatisfied with the product for any reason other than damage/defect, you may return it within 30 days for a refund minus a restocking fee.

How to Return an Item

If you wish to return an item, please contact us for a Return Goods Authorization number (RGA#). The only exceptions are items that are delivered with visible signs of damage which may be refused back to the carrier. Email us at customerservice@stockpileexpress.com with “RGA# Request” in the subject line, or call us at 833-392-0114.

Note: We reserve the right to assess restocking fees of up to 30% and to debit any shipping costs incurred by Stockpile Express in the event an item returned as damaged is found to be in good condition or up to 100% if an item is not in resalable condition. Refunds of items returned that were originally shipped for free will be debited for the original shipping costs.

Returns sent without an RGA# may be assessed an additional restocking fee of up to 50%. Returns will only be accepted from within the continental United States. We reserve the right to refuse any return if it is found to be in non-compliance with or a misuse of our policies.

Parcel Shipment Returns

In most cases, you will be provided a printable packing slip with your RGA# and a printable shipping label for most items that you received by regular parcel shipping.

LTL Shipment Returns

LTL (Less Than Truckload) freight shipments are used for large, heavy, or fragile items that need extra care in handling. If you received your item(s) by LTL shipment, you will require additional instructions for returns. Please contact us for more information. Return shipping costs will be deducted from your return credit unless items are defective or were shipped in error.

Warranty Disclaimer

This site and the materials and products on this site are provided ‘as is’ and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Stockpile Express disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Questions

Call us at: 833-392-0114
Email us: customerservice@stockpileexpress.com

Hours

Mon-Fri 8am-5pm EST Closed Saturday, Sunday and the following holidays: New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.