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Master Distributor for Heating, HVAC/R, and Water Heating Needs
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We Value Your Privacy.

Stockpile Express (hereinafter, collectively, "we", "our" or "Site") recognizes the importance of protecting the privacy of our customers and the visitors to our website. Stockpile Express is committed to maintaining the following Privacy Policy to protect your personal information. Please carefully review this Policy and our Terms of Use before using the Stockpile Express website. By using this Site, you signify you are in agreement with both our Privacy Policy and our Terms of Use.

What Information Do We Collect?

Information You Provide Us

Stockpile Express will collect personally-identifiable information (including any Personal or Company Information) you provide when making a purchase or attempt to make a purchase through the Site, including you or your Company’s name, billing address, shipping address, email address, and phone number. We refer to this information as "Order Information." We also keep records of specific product purchases and details of the transaction.

Information may also be collected when requesting a quote, submitting a question through our "contact us" form, applying for a business account, subscribing for special offers, promotional emails, newsletters, or similar programs (collectively, "Programs"), participating in a contest or survey, or speaking with our customer service team.

Providing your information to Stockpile Express is your choice. However, if you choose not to provide your information, you may not be able to take advantage of some or all of our Site features and offerings.

Information Collected While Applying for a Stockpile Express Account:

At this time, wholesale distributors must have a pre-approved account set up with Stockpile Express in order to make a purchase. When you apply for an account with us, we will collect certain personally identifiable information. To personalize and expedite your transactions, we will ask you to create a user name and password to establish secure access to your account. We will also ask you for your name, your company name, shipping and billing addresses, phone number, email address, payment information and other personal information or preferences.

If you wish to delete your business account, please email us at customerservice@stockpileexpress.com with "Delete Account" in the subject line, call us at 833-392-0114. If you would like to unsubscribe from email marketing messages, follow the unsubscribe instructions at the bottom of the message. Please allow up to 7 business days for it to take effect.

Information We Collect Automatically:

As with many websites, when you visit the Site, we automatically collect information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Device Information is not merged with personally identifiable information and is aggregated in order to learn how visitors interact with our Site in order to offer improved future features and experiences.

How Do We Use Your Information?

In General

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information or Personal Information. This does not include trusted third parties, including but not limited to, those that assist us in operating the Site, conducting our business, fulfilling orders, delivering packages, sending advertising or email marketing, or servicing you so long as those trusted parties agree to keep this information confidential. These third-parties have access to your information needed to perform their respective functions but may not use it for any other purpose.

We may also release your information when we believe release is appropriate or required to comply with the law, enforce our site policies, or protect our or other's rights, property, or safety. Additionally, to the extent not personally identifiable, your information may be provided to other parties for marketing, advertising, or other uses.

Any of the information we collect from you may be used in one or more of the following ways:

  • To place or fulfill an order (including inquiries or questions about your order)
  • To arrange for shipping, and send order confirmations
  • To send periodic mailings with information on new products and/or promotions
  • To administer a contest, promotion, survey or other site feature
  • To provide important updates, such as changes to policies, terms and/or conditions
  • Device information is used to improve the content, product assortment, services and/or the user experience of the website and assess the success of our marketing and advertising campaigns
  • Any other legitimate and lawful business purpose of Stockpile Express

Interest-Based Advertising

As described above, we use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these interest-based advertising services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

How Do We Protect Your Information

Stockpile Express places the utmost importance on protecting information transmitted via the Site and will take security precautions to protect all such information; However, Stockpile Express cannot guarantee that any electronic commerce is completely secure. We are not responsible or liable to visitors for any breaches of security or privacy. Each visitor is responsible for taking appropriate precautions and security measures when using sensitive information. You can reduce these risks by choosing a strong password, using different passwords for different services, and maintaining up to date antivirus software.

We implement a variety of security measures to maintain the safety of your personal information while entering, submitting, or accessing it on www.StockpileExpress.com

Once you enter the checkout process, your connection to our server becomes secure. To confirm this, look at the bottom part of your browser window. If you see a closed lock or unbroken key (depending on your browser) you can be confident your information is secure. This can also be confirmed by viewing the URL in your browser window. The first characters of the site address will show "https". If for some reason you do not see these verifications, please contact us directly to place your order.

What Third Party Services Do We Use?

We partner with trusted third parties including but not limited to those who assist us in operating our website, conducting our business, fulfilling orders, delivering packages (for example UPS or FedEx), sending advertising or email marketing, or servicing our customers.

  • For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We are also a Hotjar-Enabled Site. Hotjar assists us in diagnosing technical problems and analyzing user trends, making the Site a more user-friendly, more valuable, and simpler to use for the end users. You can get more information about Hotjar by visiting the 'about Hotjar' section of their website and read their privacy policy here https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar. You may opt-out from having Hotjar collect your information when visiting our Site at any time by visiting Hotjar's opt-out page and clicking 'Disable Hotjar' or by enabling Do Not Track (DNT) in your Internet browser.

Accessing and Updating Your Information and Preferences

Privacy Information

This Privacy Policy describes how we may share your information, including for marketing purposes. You may request and obtain from Stockpile Express up to twice per calendar year any of your information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices, please contact us at customerservice@stockpileexpress.com.

Removal of Posted Information -- Minors

If you are under 18 years of age and have a registered account with us, you also may request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us. Upon receiving the request, Stockpile Express will ensure within a reasonable amount of time that the information is not publicly available on the Site.

Visitors from Outside of the United States

The Site is hosted in the United States. If you are visiting the Site from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in other countries and may otherwise differ from the data protection or consumer protection laws.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on the Site. These third-party products or services are offered by third-party providers that have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. If you have questions about how these third parties use and collect data, please carefully read their privacy policies. Nevertheless, we seek to protect the integrity of Stockpile Express and welcome any feedback regarding these third-party sites.

Retention of Information

We retain information, including Personal and Company Information, as long as necessary to fulfill the purposes provided in this Privacy Policy, unless required or permitted by applicable laws or upon your withdrawal of your consent for us to do so.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through our Site and not to any information collected offline.

Changes to our Privacy Policy

We reserve the right, for any reason, to update our Privacy Policy as necessary. In the event it is updated, we will indicate the effective date of the changes below. We encourage you to return to this page often to ensure your knowledge of the Privacy Policy is up to date.

This Privacy Policy was last modified as of 6/25/2020.

Questions

Call us at: 833-392-0114
Email us: customerservice@stockpileexpress.com

Hours

Mon-Fri 8am-5pm EST Closed Saturday, Sunday and the following holidays: New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.